REFUND AND RETURNS POLICY
Customer Satisfaction Guarantee • 30-Day Window • MUYE INDUSTRY
1. Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase delivery, we unfortunately cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, uninstalled, and in the same pristine condition that you received it. It must also be in the original manufacturer packaging with all hardware, brackets, screws, and accessories intact.
For returns initiated due to non-product quality issues (e.g., a change of mind), customers are responsible for return shipping costs. We recommend using a reliable carrier with insurance and tracking to ensure the package arrives safely.
For returns due to product defects or shipping errors, MUYE INDUSTRY will cover the return shipping costs.
2. Non-Returnable Goods & Exceptions
Several types of goods are exempt from being returned:
- Gift cards or promotional coupons
- Downloadable software products or digital CAD files
- Custom personalized or bespoke fabricated items made to individual specifications
- Items that show clear signs of installation, tool marks, scratching, or vehicle mounting
To complete your return, we require a receipt or proof of purchase with your order number.
3. Partial Refunds
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after initial delivery.
- Packaging that has been significantly torn, destroyed, or lacks protective inner foam.
4. Refund Processing
Once your returned item is received and inspected at our facility, we will send you an email notifying you that we have received your package. We will also notify you of the approval or rejection of your refund based on our inspection criteria.
If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment (PayPal, credit card, etc.) within 3 to 7 business days, depending on your bank's posting schedule.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account or PayPal account balance again.
- Then contact your credit card issuer; it may take some time before your refund is officially posted to your statement.
- Next, contact your bank. There is often processing time before a refund is cleared.
- If you have done all of this and still have not received your refund, please email us at [email protected].
Sale & Clearance Items
Only regular priced items may be refunded. Clearance and special sale items cannot be refunded unless defective upon delivery.
5. Exchanges (Defective or Damaged Goods)
We take extreme pride in our precision manufacturing. We replace items if they are defective, mechanically faulty, or damaged in transit. If you need to exchange a damaged item for an identical replacement, please email us with clear photos/videos of the defect at [email protected] and we will arrange the replacement process promptly.
6. Return Shipping Guidelines
To initiate a return, contact us at [email protected] with your order number. We will provide you with the return authorization code and designated logistics center address.
You will be responsible for paying for your own shipping costs for returning your item (unless the return is due to our manufacturing defect or shipping error). Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your total refund amount.
If you are returning high-value automotive parts, we strongly advise using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without verifiable courier tracking.
Questions About Returns?
Our customer service team is here to assist with every step of the return or exchange process.