SHIPPING & DELIVERY POLICY
Official Global Logistics & Delivery Standards • MUYE INDUSTRY
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
1. Delivery Timeframe
The time frame of an order delivery is divided into two parts:
Processing Time
1 – 3 Working Days
Order verification, quality inspection, precision packaging and warehouse handover.
Shipping Time
2. Shipping Area & Rates
We ship to most destinations worldwide, covering North America, Oceania, Europe, the Middle East, Southeast Asia and other regions.
Note: All shipping rates below are starting prices. Actual cost may fluctuate due to carrier availability, peak season and fuel surcharges.
Volumetric weight takes precedence over actual weight for billing.
Shipping fees do NOT include import duties, taxes or customs clearance fees.
| Volumetric Weight | Express Shipping | Standard Shipping |
|---|---|---|
| Under 5 kg | From$19 | From$19 |
| 5–10 kg | From$69 | From$19 |
| 10–20 kg | From$159 | From$69 |
| 20–30 kg | From$299 | From$229 |
| 30–75 kg | From$499 | From$229 |
| 75–100 kg | From$699 | From$229 |
| Over 100 kg | From$1,199 | From$459 |
Note: Shipping times are estimates quoted by our courier companies, so we cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors (weather, customs inspection, holiday peak seasons), but please be assured that we will do our best to limit any inconveniences that may arise.
3. Shipping Methods & Express Carriers
We offer Express Shipping via FedEx / DHL / UPS and Standard Shipping from our manufacturing facilities and warehouse in China. Service availability depends on the destination and shipment.
4. Order Tracking
Please note that for each shipment notification email you receive, tracking may not be available for the first 24–48 hours while the courier system processes the manifest. If 48 hours have passed and you are still unable to track your order, please contact our support team.
Once you get your tracking number from our dispatch email, you can track the status of your parcel 24/7 on the courier’s official portal or through trusted global tracking platforms:
5. Tax Collection & Customs
For international orders, customs duties or import taxes may apply upon arrival in your destination country.
- These charges are the responsibility of the customer and vary by country.
- We recommend checking your country’s import policies to estimate any additional fees.
- If you refuse to pay customs duties and the package is returned, the return shipping costs and original shipping fee (if applicable) will be deducted from your refund.
Need Assistance with Your Shipment?
Our dedicated customer support team is available to assist you with order status, tracking inquiries, and logistics coordination.